?Samsung apologizes to Galaxy Note 7 customers
2016-11-09 08:35:49
alice
5
Samsung delivered an open letter to Galaxy Note 7 customers, apologized and said it is working to resolve the problems that led to a recall and then death of the device.
But Samsung's next milestone in winning back customers will be most important. Here's the line that matters in Samsung's apology (emphasis added):
Samsung is fully committed to identifying and addressing the source of the Note 7's battery issue. We have already initiated investigations with independent third party experts to carefully revisit every aspect of the device, including the battery, hardware and software, and manufacturing processes. Once available, we will transparently share our findings.
-
iPhone 7 battery charging is so much slower than rivals (but at least it won’t explode)[2016/10/13]
-
Video Microscopy Technique Reveals How Battery-Killing Dendrites Grow[2016/10/21]
-
A window into battery life for next-gen lithium cells[2016/10/19]
-
Samsung Galaxy Note 7 Replacement Still Problematic? Users Complain Over New Battery Issues[2016/09/26]
-
Airline ban on Samsung Galaxy Note 7 widens as concern grows about fire risk[2016/10/17]
-
Mopie Powerstation Review: A Smartphone's Secret To All-Day Battery Life[2016/09/26]
-
How safe are portable battery packs?[2016/10/21]
-
Apple is working on iPhone batteries that last longer and don’t explode[2016/10/08]
-
Bendable Battery May Power Future Wearable Devices, Smartphones[2016/10/19]
-
Apple's iPhone 7 Lands in Last Place in Battery Life Test[2016/10/04]
-
Should you fear your phone battery?[2016/10/13]
-
How Scientists Turned Junkyard Scrap Metal Into A Battery[2016/11/08]
-
THE BATTERY TECHNOLOGY THAT COULD PUT AN END TO BATTERY FIRES[2016/10/25]
-
Samsung's Galaxy Note 7 apology is appreciated, but transparency and details about what went wrong will go farther for the brand.[2016/11/09]